A Seamless Airport Experience

Airport Services
available at more than 350+
international airports.

Ensure a comfortable, convenient & time saving journey with us. Our services are designed to help you and your loved ones. Our effort is to save your time at the airport and provide a seamless and comfortable experience. Our team is dedicated to make your journey a delightful experience. Right from the time you arrive at the airport till you set off to your destination. We ensure that your needs are met with care and efficiency... Read More.

20 YEARSOF EXPERIENCE

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INFORMATION

FREQUENTLY ASKED QUESTIONS

What is Meet and Greet or Meet and Assist?

Meet and Greet or Meet and Assist at airports refer to services where your airport journey is made more comfortable and smoother through airport concierge services, these include fast-track through airport formalities, porter service, buggy transfer within the airport, lounge access, and more. At Airport Assistance Hub you can check the different amenities included in a Meet and Greet package, compare two or more packages and select the one best suited to your requirements.

When can I make a booking?

There is no time limitation to book a service well in advance but it should be booked at least 72 hours before your flight, to get all the required formalities completed. However, some services can be booked 3 hours before your flight with subject to availability and late booking fee.

How to manage your booking?

Once you have booked a service, we will send you a confirmation email containing your booking details. This email is your booking confirmation and you can reply back on the email for any amendment or cancellation (amendment and cancellation will be subject to terms and conditions).

Can I book a service for my family or friend?

Yes! You can book any service available on Airport Assistance Hub for your family, friend and for yourself. These services are not limited to anyone but you need to consult with our support team while making a booking for a minor or differently abled.

What if I need to make a group booking?

For all group bookings please contact our Business Development team on [email protected] for a bespoke quotation. 
 
Is there any additional information required after making a booking?
  • Before your Airport Assistance Hub service is due we will need the following information:
  • Contact number of the lead guest if not shared while making a booking.
  • Air ticket copy in case of flight is not showing in our system.
  • Passport copy in case of you have booked Premium Elite Service.
  • Your receiving party or driver information for smooth handover.

What if I need a wheelchair in the service?

We have wheelchair service available at some of the airports and that you can check with our support team before or after making a booking. In case we are not able to provide a wheelchair in the service you will be advised to book it with your respective airline.

What if I am having problems making a booking?

If you are having problems using our online booking form, or if you are looking to book a service very close to the date of travel, please do not hesitate to contact us and one of our support team members will be happy to assist you for your booking.

Are my personal details safe?

Your personal details are only to be used to make your booking faster. Once a booking is done, these details will be provided to the service provider who will fulfill your booking. Please note your personal details will never be sold, shared or transferred to others. For more information, kindly refer to our Privacy Policy.

How do I contact Airport Assistance Hub team?

Please find all of our relevant contact details on the contact us page or our online chat support team is available to help you anytime.

Is there any late booking fee applicable on urgent requests?

Yes, late booking fee is applicable on urgent requests specially request made for a service in US, UK or Europe. If available in other locations that will be advised by our support team before or after making a booking.